Privacy Policy
Satiya Nutraceuticals Private Limited (“Company”, “we”, “our”, “us”)
respects an individual’s privacy and is committed to protecting the
same. This Privacy Policy (“Policy”) describes how we collect, use,
disclose and transfer Personal Information (as defined below), through
platforms controlled by the Company viz. www.plixlife.com (the
“Platforms”) of the individuals who browse or access the Platform or
provide information on or through the Platform, or whose information the
Company otherwise collects, receives or processes in connection with the
offer and sale of its products (“Products”) (hereinafter, collectively
referred to as “Customers”, “you”, “your”) and ensure its compliance
with applicable laws and regulations
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By accessing and/or using our Platform and providing the information
as explained in this Policy, you consent to the collection and use of
the information you disclose on the Platform in accordance with this
Policy, including but not limited to your consent for sharing your
information as per this Policy. We encourage you to read this Policy
regarding the collection, use, and disclosure of your information. If
you are not comfortable with any of the terms or policies described in
this Policy, you may choose to discontinue usage of the Platform.
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Further, you agree and consent to receive all communications related
to our services on the mobile number provided by you to the Company,
even if such mobile number is registered under DND/NCPR list under the
Telecom Commercial Communications Customer Preference Regulations,
2018 (“TRAI Regulations”). Notwithstanding your
registration with the National Do Not Call Registry (In Fully or
Partly blocked category under National Customer Preference Register
set up under the Telecom Regulatory Authority of India), you hereby
express your interest and accord informed consent to receive
communications (including commercial communications) in relation to
the Company’s services. You further confirm that no communication to
you from the Company or on behalf of the Company shall be construed as
Unsolicited Commercial Communication under Regulation 2(bw) of the
TRAI Regulations and you have specifically opted to receive
communications in this regard on the mobile number provided by you.
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By accessing and/or using our Platform and providing the information
as explained in this Policy, you consent to the collection and use of
the information you disclose on the Platform in accordance with this
Policy, including but not limited to your consent for sharing your
information as per this Policy. We encourage you to read this Policy
regarding the collection, use, and disclosure of your information. If
you are not comfortable with any of the terms or policies described in
this Policy, you may choose to discontinue usage of the Platform.
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For the purpose of this Policy, the term
“Personal Information” shall mean any information
that relates to you, which, either directly or indirectly, in
combination with other information available or likely to be available
with the Company, which is submitted to and/or collected over the
Platform and maintained by the Company in an accessible form. However,
any information available in public domain shall not be regarded as
Personal Information for the purpose of this Policy.
COLLECTION OF YOUR PERSONAL INFORMATION
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We communicate with you through a variety of means and channels,
including our Platform, email, phone or text messaging on your
mobile phone, although we do generally note that our preferred means
of communication is email which has the least impact on the
environment. Such communications may involve giving to you, as well
as receiving information from you. We collect and receive the
Personal Information in the following ways:
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When you submit your Personal Information on our Platform: When you
engage in certain activities on the Website, such as creating an
account, ordering a product or service from us, submitting content
and/or posting content in discussion forums, filling out a survey,
posting a review, requesting information about our services,
applying for a job (collectively, "Identification Activities"), we
may ask you to provide certain information about yourself. It is
optional for you to engage in an Identification Activity. If you
elect to engage in an Identification Activity, however, we may ask
you to provide us with certain Personal Information about you, such
as your first and last name, mailing address (including PIN code),
email address, telephone number, and date of birth, age and other
details. When you order products, we may also ask you to provide us
with your credit card number, expiration date and authentication
codes or related information. Depending on the activity, some of the
information we ask you to provide is identified as mandatory and
some is identified as voluntary. If you do not provide the mandatory
information for a particular activity that requires it, you will not
be permitted to engage in that activity. Further, we also collect
and store your Personal Information through sponsored social media
platforms, events, etc. To protect your privacy, you should not
provide the Company with any information that is not specifically
requested or that you do not wish to share. You can choose not to
provide certain information, but then you might not be able to use
our Platform or certain features of our Platform.
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Other sources: We might receive information about you from other
sources, such as delivery and address information from third
parties, which we use to correct our records and deliver your next
purchase more easily. Further, we may receive information about you
from third parties that feature our Products or promotional offers
if you opt-in to receive information from us. You may also choose to
participate in a third party application or social media sites
through which you allow us to collect (or the third party to share)
Personal Information about you, including usage information. We may
also receive information, such as marketing related or demographic
information about you from third parties to enhance our ability to
tailor our content and offer you the Products that we believe may be
of interest to you. The Company is not responsible for the privacy
practices of such third-party websites which it does not own, manage
or control.
WHAT PERSONAL INFORMATION DO WE COLLECT?
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The Company limits itself to collect information which is necessary
to ensure accurate services and is required to process your order of
the Product or provide a refund and continually improve our Products
and services.
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Following are the categories of Personal Information that is/ maybe
collected and processed by us:
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Your name, e-mail and postal addresses, phone number(s),
country;
- Date of birth, language preference, location;
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Any open data and public records such as information about you
that is openly available on the internet;
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Names of people to whom purchases have been shipped including
address, telephone numbers and IP addresses;
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Product interest information and in certain circumstances, your
opinions and individual preferences, etc.;
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You may also provide us with information like financial
information such as bank account or credit card or debit card or
other payment instrument details, password for availing the
Products at our Platform;
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We may also maintain a record of your Product interests and
acquire information about you from our future affiliates;
- phone numbers used to call our customer service number.
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We may collect and use technical data and related information,
including but not limited to, technical information about your
device, system and application software, and peripherals, that
is gathered periodically to facilitate the provision of software
updates, product support and other services to you (if any)
related to the Platform
WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED?
The Company may use your Personal Information to:
- verify your identity;
- fulfill the Product purchases and transactions;
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communicate with you about your account and activities on the
Platform;
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sign up for our newsletter, respond to a survey or marketing
communication;
- allow us to serve you better in responding to your requests;
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to respond to reviews, comments, or other feedback provided to us;
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administer a contest, promotion, survey or other site feature;
- ask for ratings and reviews of the Products;
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follow up with you after correspondence (live chat, email or phone
inquiries);
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allow you to log in with a social media account and share activities
on your social media pages;
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comply with our legal obligations, policies and procedures,
including compliance with relevant industry standards and the
enforcement of our terms and conditions;
- help us learn more about your shopping preferences;
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conduct marketing and performance research to assist us in measuring
our customer services, benchmarking our performance and to help us
improve your shopping experiences and Product offerings;
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send communication related to order updates and offers through
e-mail, SMS and social media channels;
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do internal research on our Customer’s demographics, interests, and
behavior to better understand and serve you;
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provide you with exclusive offers at the Platform, tailor content,
advertisements, and improve the Platform and/or for internal
business purposes;
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analyze trends, track Customer’s web page movements, help identify
you and your shopping cart for aggregate use;
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establish, exercise or defend legal rights in connection with legal
proceedings (including any prospective legal proceedings) and seek
professional or legal advice in relation to such legal proceedings;
and
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comply with any applicable law, regulation, legal process or
enforceable governmental request.
GROUNDS FOR YOUR PERSONAL INFORMATION
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Performance of a Contract: some of the Personal Information
processed is performed on the basis that it is necessary for the
performance of our agreement with you. An example of this would be
where we process your Personal Information for delivering the
Products ordered by you on our Platform.
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Legitimate Interest: legitimate interests will include where we send
you marketing information about our Products, communicate with you
in order to serve you better.
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Compliance with a Legal Obligation: for certain types of processing
it is necessary in order to allow us to comply with a legal
obligation. An example of this would be where we are required to
retain business records for fixed periods of time in order to comply
with local legal requirements.
CONSENT
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By providing your consent/ information, you agree to the collection,
use, storage, disclosure and otherwise processing of your
information (including sensitive personal information) on the
Platform in accordance with this Privacy Policy. If you disclose to
us any personal information relating to other people, you represent
that you have the authority to do so and to permit us to use the
information in accordance with this Privacy Policy.
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You, while providing your personal information over the Platform,
consent to us (including our other corporate entities, affiliates,
lending partners, technology partners, marketing channels, business
partners and other third parties) to contact you through SMS,
instant messaging apps, call and/or e-mail for the purposes
specified in this Privacy Policy.
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We may also collect and/or generate anonymized and aggregated
information from your use of the Platform. The anonymized or
aggregated information is not Personal Information since we are not
able to re-identify you using any means available to us from that
anonymized or aggregated information. The anonymized and aggregated
information is used for a variety of functions, including to help us
identify and remediate any bugs, and to improve the performance of
our Platform. The Company may use such information in a number of
ways, including internal analysis, analytics and research. We may
share this information with third parties for our or their purposes
in an anonymized or aggregated form that is designed to prevent
anyone from identifying you.
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We maintain a social media presence, such as a facebook, instagram,
youtube. You can interact with us through social media, such as by
entering our contests, posting content, sharing material from our
Platform, and using our social media plug-ins. We may use the
Personal Information during such interaction for the purposes
described throughout this Policy.
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Payment Information: We collect card/debit card and other payment
instrument (“Payment Information”) details from you when you set up
an account or transact with us. The Payment Information is provided
directly by you, via the Platform, into the PCI/DSScompliant payment
processing service to which the Company subscribes, and the Company
does not, itself, process or store the Payment Information, except
as stated herein.
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We maintain reasonable physical, electronic and procedural
safeguards to protect your information. Whenever you access your
account information, we offer the use of a secure server. Once your
information is in our possession we adhere to our security
guidelines to protect it against unauthorized access. However, by
using the Platform, the users accept the inherent security
implications of data transmission over the internet and the world
wide web which cannot always be guaranteed as completely secure, and
therefore, there would always remain certain inherent risks
regarding use of the Platform. Users are responsible for ensuring
the protection of login and password records for their account.
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We use third-party services to evaluate your use of the Platform,
compile reports on activity, collect demographic data, analyze
performance metrics, and collect and evaluate other information
relating to the Platform. You consent to the processing of
information about you by these third parties in the manner and for
the purposes set out in this Policy.
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At present we work with multiple third parties for data analytics
and ensure data security/privacy through valid contracts.
WHOM DO WE SHARE THE PERSONAL INFORMATION?
Only the persons authorized by us shall have access to your Personal
Information. We may share your Personal Information only to those
mentioned below and they are either subject to this Policy or follow
practices at least as protective as those described in this Policy:
- Our affiliates and third parties.
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Service providers who perform services on our behalf based on our
instructions are not authorized to use or disclose such information
except as necessary to perform services on our behalf or comply with
legal requirements
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We do not rent or sell your Personal Information to any third party.
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Should we plan to merge/sell all or substantially all of our
business to another business entity or similar other transaction or
be required by that business entity, we may transfer or disclose
your Personal Information to that business entity who may collect,
use or disclose such information for the purposes of evaluating the
proposed transaction or for operating and managing the affairs of
the acquired business or for other purposes identified in this
Policy.
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We may share Personal Information with our other corporate entities
who may use the said information in accordance with this Policy to
help detect and prevent identity theft, fraud, and other potentially
illegal acts; correlate related or multiple accounts to prevent
abuse of our Platform. If you have any objection to such sharing,
then we request not provide us with any information
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We may retain other companies and individuals to perform functions
on our behalf consistent with this Policy. Examples include order
processing companies, courier companies, data analysis firms,
customer support specialists, email vendors, web-hosting companies
and fulfillment companies (e.g., companies that coordinate
mailings). Such third parties may be provided with access to
Personal Information needed to perform their functions but may not
use such information other than on our behalf and in accordance with
this Policy.
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In addition, in some instances, you may be offered the opportunity
to consent to the sharing of your information with a third party
such as an event or promotion co-sponsor. If you consent, we will
share your information with such third party and the information you
provide may be used by such third party for their own purposes and
in accordance with their own policies.
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Notwithstanding anything contained in this Policy, we may disclose
Personal Information if required to do so by law or in the good
faith belief that such disclosure is reasonably necessary to respond
to any court orders or other legal processes. We may disclose
Personal Information to law enforcement offices, third party rights
owners, or others in the good faith belief that such disclosure is
reasonably necessary to: enforce our Terms and Conditions or Policy;
respond to claims that an advertisement, posting or other content
violates the rights of a third party; or protect the rights,
property or personal safety of our Customers or the general public.
RETENTION OF PERSONAL INFORMATION
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We will retain your Personal Information only as long as it is
reasonably required or otherwise permitted or required by applicable
law or regulatory requirements. We may also retain your Personal
Information so long as it is necessary to fulfil the purposes for
which it was collected (including for purposes of meeting any legal,
administrative, accounting, or other reporting requirements). Your
Personal Information is safeguarded against inappropriate access and
disclosure, as per this Policy. We may delete or anonymize Personal
Information upon completion of its purpose.
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We also maintain appropriate and adequate administrative, technical
and physical safeguards designed to protect your Personal
Information against accidental, unlawful or unauthorized
destruction, loss, alteration, access, disclosure or use.
HOW WE STORE YOUR PERSONAL INFORMATION
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We may store Personal Information using our own secure on-site
servers or other internally hosted technology. Your Personal
Information may also be stored by third parties, via cloud services
or other technology, with whom the Company has contracted, to
support the Company's business operations.
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These third parties do not use or have access to your Personal
Information other than for cloud storage and retrieval, and the
Company requires such parties to employ at least the same level of
security that we use to protect your Personal Information.
DISPOSAL OF PERSONAL INFORMATION
We will only use your Personal Information for purposes outlined under
point 6 and will make sure that your privacy is protected. We shall
take reasonable steps to delete or permanently deidentify Personal
Information that is no longer needed.
DO WE USE “COOKIES”
We use data collection devices such as "cookies" on certain pages of
the Platform to help analyse our web page flow, measure promotional
effectiveness, and promote trust and safety. "Cookies" are small files
placed on your hard drive that assist us in providing our services.
Cookies do not contain any of your personal information. We offer
certain features that are only available through the use of a
"cookie". We also use cookies to allow you to enter your password less
frequently during a session. Cookies can also help us provide
information that is targeted to your interests. Most cookies are
"session cookies," meaning that they are automatically deleted from
your hard drive at the end of a session. You are always free to
decline/delete our cookies if your browser permits, although in that
case you may not be able to use certain features on the Platform and
you may be required to re-enter your password more frequently during a
session. Additionally, you may encounter "cookies" or other similar
devices on certain pages of the Platform that are placed by third
parties. We do not control the use of cookies by third parties. We use
cookies from thirdparty partners such as Google Analytics for
marketing and analytical purposes.
CUSTOMER COMMENTS AND CONTENT
If you post any comments or content on our Platform, you should be
aware that any information you choose to provide that may be read,
collected, or used by the third parties. We are not responsible for
the information you choose to submit, and we cannot guarantee that
third parties have not made copies of or will not use such information
in any way.
You shall not post, host, display, upload, modify, publish, transmit,
store, update or share any information on the Platform that:
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belongs to another person and to which the user does not have any
right;
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is defamatory, obscene, pornographic, pedophilic, invasive of
another’s privacy, including bodily privacy, insulting or harassing
on the basis of gender, libellous, racially or ethnically
objectionable, relating or encouraging money laundering or gambling,
or otherwise inconsistent with or contrary to the laws in force;
- is harmful to child;
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infringes any patent, trademark, copyright or other proprietary
rights;
- violates any law for the time being in force;
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deceives or misleads the addressee about the origin of the message
or knowingly and intentionally communicates any information which is
patently false or misleading in nature but may reasonably be
perceived as a fact;
- impersonates another person;
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threatens the unity, integrity, defence, security or sovereignty of
India, friendly relations with foreign States, or public order, or
causes incitement to the commission of any cognisable offence or
prevents investigation of any offence or is insulting other nation;
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contains software virus or any other computer code, file or program
designed to interrupt, destroy or limit the functionality of any
computer resource; and
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is patently false and untrue, and is written or published in any
form, with the intent to mislead or harass a person, entity or
agency for financial gain or to cause any injury to any person.
LINKS TO THIRD PARTY ADVERTISEMENTS OR SITES
We may display links to web sites that are owned or operated by third
parties on our Platform. Please understand that these websites are
independent from the Company, and the Company has no control over the
content on that website, even if the Company provides information or
Products to the owner of that website. The Company is not making any
representations about, endorsing, or accepting any responsibility for
the content or the use of such website. Further, we are not
responsible or liable for any damage or loss related to the use of any
third-party website. You should always read the terms and conditions
and the privacy policy of a third-party website before accessing or
using it.
THIRD PARTY ANALYTICS:
We use third-party analytics services to evaluate your use of the
Platform, compile reports on activity, collect demographic data,
analyze performance metrics, and evaluate other information relating
to the Platform and mobile and internet usage. These third parties use
cookies and other technologies to help analyze and provide us the
information and, in some cases, connect such information with other
data held by our, or third party, environments. You consent to the
processing of information about you by these analytics providers in
the manner and for the purposes set out in this Policy
SECURITY
If you believe that you have found security vulnerability or Bug on
any of “PLIX” owned Website, we encourage you to let us know straight
away on [email protected] Our
Team will investigate all legitimate reports and do our best to
quickly fix the problem.
We endeavor to protect the Personal Information against loss or theft,
as well as unauthorized access, disclosure, copying, use or
modification with security safeguards appropriate to the sensitivity
of the Personal Information, regardless of the format in which it is
held. We incorporate security measures such as encryption and
authentication tools to protect your Personal Information from
unauthorized use. Firewalls are utilized to protect our servers and
network from unauthorized users accessing and tampering with files and
other information that we store. However, we shall not be liable to
you for any loss, damage (whether direct, indirect, consequential or
incidental) or harm caused due to the unauthorized access or misuse of
the Personal Information by any third party
WITHDRAWAL OR AMENDMENT OF PERSONAL INFORMATION
In case you wish to amend/withdraw/erase your personal information
stored by us, please raise a request for the same with our support
team on [email protected]
POLICY REVIEW
We may update this Policy to reflect changes to our information
practices.
GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and the Consumer
Protection Act, 2019, and the rules made there under, the name and
contact details of the Grievance Officer are provided below:
Name.: Sagar Ajit Mistry
Designation.: Compliance Associate
Address.: Satiya Nutraceuticals Private Limited
B/3 2G Asmeeta Textile Park, Kalyan Bhiwandi Road, Kongaon, Thane
Maharashtra 421311 India.
Email id.: [email protected]